Can I order over the phone?
All orders are placed online to allow for order accuracy and timeliness. Plus, you will be able to view your order history and reorder based on that history.

Can I cancel my order?
We do not offer cancellations, due to the speed at which we process orders, once an order has been placed we cannot cancel it. If you are needing to return any of the items on your order please see our Return Policy.

Can I add to my order?
We do not offer add on's due to the speed at which we process orders. Please make sure to check your order for accuracy.

Is there a cut off time to place an order and have it shipped the same day?
Yes. See our Shipping Policy for more information. Cut-off times vary between 4:00 pm local time zone for next day air and 4:30 pm local time zone for all other orders.

How can I view my past orders?
Order history can be found under the top right corner of the site in your account and under Orders. Any order from January 8, 2020 on will be available in your order history.

I am missing orders in my order history. What happened?
More than likely, you weren't signed in when you placed the order and it was processed as a guest checkout. Please contact customer support to have that order linked to your account. 

I'm missing part of my order. Where is the rest of it?
Check your emails, Did you receive two tracking numbers? If so, the rest of your order is still on the way. If not, you can send us an email to customerservice@heattransferwarehouse.com and we'll be happy to look into it! You may have a drop shipped material on your order. If you have both large rolls and small rolls/sheets on your order, check inside the core of the larger rolls. If you have multiple patterns on your order, they may be rolled together.

Can I place an order for overnight delivery on a Friday?
Yes, BUT that will arrive on the next business day, typically Monday.

How long will it take for me to get my order?
Depending on your location in relation to the nearest warehouse, you will get your order in 1-3 days. Please see our Shipping Policy for detailed maps. Custom work and drop shipped items will take longer.

I checked on my order and it says "On Hold" What does this mean?
This could mean a few different things. First, it could mean that there's something in your order that is out of stock or cannot be shipped by the current warehouse. Otherwise, we could have a question about a specific request you made. We will call and e-mail you and, if we do not hear a response within 48 hours, we will issue a refund for the item(s) that we cannot ship or for the entire order.