Due to the nature of our business and the materials shipped, we can only provide store credit for approved returns.
All returns must have prior approval from our Customer Service Department, where you will receive a Return Authorization Number. Returns must clearly display this number.
All return-to-sender packages are subject to shipping/handling fees. Required fees will be taken from the order total, and the customer will receive any remaining funds as store credit.
All returned items are expected to be back to our warehouse within 15 business days of receiving the order. Returns received to our warehouse after 15 business days or without an RMA will be denied. If the return is denied, you will be asked to pay return shipping for it to be returned to you. If the denied return is not claimed within 30 days, it will be considered abandoned.
We do not offer exchanges.
- Heat Transfer Warehouse will deduct appropriate shipping and handling charges.
- A 15% restocking fee may be assessed where applicable.
- Heat Transfer Warehouse is not responsible for damaged packages/material upon return. Damaged material will be refused. Please make sure the material is packaged correctly and safely to ensure no damage happens while in transit.
- Returns made on packs of Transfer Paper (Inkjet, Laser, Dye-Sub) that have been opened will be given in store credit on the cost of the pack minus the sheets used.
- If you return an item on an order where you received points, those points will be deducted from your account once this item is returned.
- If you use your WALADolla$ discount code on an order and then return a product, you will get the balance back in store credit for your product minus the discount that was used.
- All returns will be shipped via UPS with a return authorization label
- Please allow 3-6 business days for your return to be processed once received by Heat Transfer Warehouse.
- Custom ordered products which can include products that are requested to be cut down, rhinestones, custom digital transfers, Supacolor transfers, Siser pattern vinyl, pattern vinyl or pattern adhesive vinyl
- Dye sublimation inks that have opened and dye sublimation blanks that have been used/decorated.
- Any software or computer programs
- Sample Bundles (Siser Bundle, Specialty Products Bundle, Cameo Accessory Bundle, Digital Print Sample Pack, Heat Transfer Paper, etc), cyber specials, specials or discontinued items, mystery boxes
- Dropships and clothing. Heat Transfer Warehouse sees these as a special order, as these are shipped directly from the supplier.
- Any printable vinyl that has been used and is not a full roll when returning.
- All international order are non-returnable
- Miscellaneous items such as face masks, vinyl letter remover or any other bottled chemical, Altered or embellished garments, excluding irregulars, are non-returnable.
- No Returns on Equipment (Heat Presses and Cutters), Printers or equipment accessories.
- All maintenance, warranty or replacement parts are handled by the manufacturer (Heat Transfer Warehouse will assist in communication with the manufacturer as needed)
- All defective product(s) issues must be addressed with Heat Transfer Warehouse within 15 business days of receiving the material.
- If a product is shown to be defective through discussion with a customer service representative we will send out a replacement to you.
- If you choose to not have replacement material, Heat Transfer Warehouse will give store credit only. There will be no refunds on defective material.
- If Heat Transfer Warehouse is not notified within 15 days of the arrival of defective material no replacement will be sent out.
- Submit Request for an RMA from our Customer Service Team.
- Print out RMA Label and place it on the box to send back (UPS Shipment)
- Please follow the instructions as stated on the return label.
- Once we receive your return it can take 3-6 days to be processed. We will send you an email with the details of what you returned and how much in store credit was given. Store credit will be on your online account. To use, simply log into your account.