Ordering

When you order online, you receive:

• Detailed order information
• Tracking updates
• Access to your order history
• Live updates on your order status
• $5.00 order minimum

**Minimum Order: $5.00**

Heat Transfer Warehouse does not keep records before 2020.

Only one code can be used per order.

A splice is when the manufacturer connects two pieces of vinyl on a roll to keep the material continuous. Each splice is marked with a piece of tape

As of June 2022, Heat Transfer Warehouse no longer offers splitting services.

Due to normal conversion elements, the material may slightly be off by 1/8" to 1" on all sizes of material.

Orders are processed Monday through Friday, excluding major holidays. Please note that we do not process orders on weekends. Any orders placed after the specified cutoff time on Friday, or on Saturday and Sunday, will be processed on the following business day.

Single yard orders in any quantity will be individual units. Example: If 3 yards of material is ordered, 3 individual single yards will be shipped.

If ordering a non-standard roll length, for example 7 yards, we recommend ordering a 5-yard roll and 2 single yards for the best value. If 7 single yards are ordered, your material will be shipped in 7 individual 1-yard rolls priced at the single yard price.

In order to offer an expanded selection of specialized items, Heat Transfer Warehouse will "drop ship" these products direct from the manufacturer. Drop ships do incur a $12.95 additional charge for shipping that covers additional shipping and handling charges from the manufacturer. There are no guaranteed ship dates, as the drop ship items will be fulfilled as the manufacturer is able. Drop ships ship ground only and will come separately from your primary order. All drop ship items are labeled as such on our website and are non-returnable.

Curbside Pickup is a flat rate fee for process/handling fees.

If curbside orders are not picked up within 3 business days the curbside order will be shipped economy. If you need more time for pickup please reach out to our support team at: customerservice@heattransferwarehouse.com

Thank you for your Curbside Pick-Up Order! Our team at Heat Transfer Warehouse is processing your order. Please follow the steps below for directions on your order:

1. We will let you know when your order is ready. This can take up to an hour or more.
2. We will email you Once your order is ready for curbside pick-up. Once you receive this email, please start heading to our location.
3. Please park in the designated curbside pick-up spot in front of the building. Please stay in your car and fill out the form that you received in your email.
4. One of our representatives will be out shortly with your order.

Pick-up hours are from 9:00 am - 11:00 am and 1:00 pm - 4:45 pm Monday through Friday per location time zone. ** We do not offer pickups on the weekend**

All clothing ships ground via UPS. Clothing is available to ship to the 48 contiguous state and not available to ship to Alaska, Hawaii, or internationally. These items may ship from any warehouse location across the country in order to fulfill the order and will always ship via UPS Ground service. Clothing may come in multiple packages

• All patterns ship from Fargo, ND location.
• A heat transfer mask is required for both HTV patterns and will be sold separately.
• Patterns are printed on demand and may delay your order

If we do not have a product available for your order at the closest warehouse, Heat Transfer Warehouse reserves the right to ship your order from an alternative warehouse or dropship the item depending on product availability which may cause changes in delivery times. In the event, that the order cannot be reassigned or dropshipped you will be contacted by phone and email regarding your order. You will also get a notification that your order is on hold. If we do not hear back from you within 24 hours the item on your order that we are out of stock or your order will be canceled and refunded.

Heat Transfer Warehouse processes orders in a quick and timely manner. Orders cannot be canceled once they are placed. Please see our return policy for more information on how to return the product.

Heat Transfer Warehouse processes orders in a quick, timely manner to ensure that your package ships on time. Add-ons, changes or corrections cannot be made after the order is "Confirmed." Please review specifics such as widths, colors and quantities in your cart before completion. A customer wanting to add on to an order will be directed to place an additional order. The additional order will be shipped separately according to the option selected.

Sale items are available in limited quantities, with variations in colors, widths, lengths, or other specifications. We do not offer rain-checks for these items. Additionally, they cannot be combined with other sales, promotions, credits, or codes. All sales on these items are final, and they cannot be returned or refunded.

Should Heat Transfer Warehouse be requested to cancel a pre-order item for any reason, a $50 restocking fee will be applied if the cancellation is feasible, with the remaining amount of the item refunded.

We're unable to refund for a discount or promotional code that wasn't applied prior to placing the order

In the rare instance of a missing or incorrect product, Heat Transfer Warehouse cannot cover expedited shipping if notified more than 24 hours after delivery. We urge you to inspect your order within three (3) days of receipt and promptly inform Heat Transfer Warehouse of any concerns. Additionally, if you're sheeting or converting our materials, we cannot be held liable for any material loss. Should you suspect a shortage, kindly measure and reach out to us before cutting the material.

WALADolla$ started on 12/6/2022 any purchase before this date will not be eligible for rewards.

You will earn 1 point for every $1 you spend with Heat Transfer Warehouse. WALADolla$ are unable to be used with account level discounts, promotions, sale discounts, and can only be used with one reward code per order.

When using a redeemed code or product we require you to meet the minimum order requirements still.

For complete Terms - Returns - Exchanges - Warranty information , please see the appropriate pages listed at the bottom of this page or contact us.