HTW uses an online ordering system only. No store fronts or appointments. HTW processes orders in a quick, timely manner to ensure that your package ships on time.
Ordering online gets you:
Details of your order
Live updates on your order
Minimum Order: $15.00
Splice in Roll: Due to the manufacturing process, rolls of material that are 5 yards or greater may have a Splice in the roll done directly by the manufacturer. If there is a splice in your roll, HTW adds a foot of material to the end of the roll to make up for the lost material
Slitting of Rolls: HTW offers a single courtesy slit of rolls that are 5 yards or larger only. This request must be made at the comment section of the checkout process. Ex: buying 20" width material and requesting it cut to have a 12" width and 8" width pieces. Rolls that are slit may vary from 1/8"-1/4" off of the desired measurement.
Converting of Inventory: Due to normal conversion elements, the material may slightly be off by 1/8"-1/4" on all sizes of material.
Processing Order: Orders are processed Monday through Friday excluding all major holidays. No orders are processed on weekends. Any order placed Friday after the cut-off time by region, Saturday, or Sunday will be processed the following business day.
Cut Roll Lengths:
Single yard orders in any quantity will be individual units. Example: If 3 yards of material is ordered, 3 individual single yards will be shipped.
If ordering a non-standard roll length, for example 7 yards, we recommend ordering a 5-yard roll and 2 single yards for the best value. If 7 single yards are ordered, your material will be shipped in 7 individual 1-yard rolls priced at the single yard price.
Dropships: In order to offer an expanded selection of specialized items, Heat Transfer Warehouse will ‘dropship’ these products direct from the manufacturer. Dropships do incur a fee that covers additional shipping and handling charges from the manufacturer. There are no guaranteed ship dates, as the drop ship items will be fulfilled as the manufacturer is able. Dropships ship ground only and will come separately from your primary order. All dropship items are labeled as such on our website.
Clothing: All clothing ships ground via UPS. These items may ship from any warehouse location across the country in order to fulfill the order and will always ship via UPS Ground service. Clothing may come in multiple packages. At this time tracking is not emailed to customers, please reach out to our customer service team for tracking on your clothing orders.
Orders with Custom Printed Patterns: All orders with digital fashion prints will be shipped from Fargo, ND (2-day service).
No mask is included with your patterns
This is a custom printed item, depending on the time of day and pace of the day, your shipment might be delayed.
Orders with Rhinestone Transfers: All orders with rhinestone transfers will be shipped from Fargo, ND (2-day service).
This is a custom made item, depending on the time of day and pace of the day, your shipment might be delayed.
Product Is Not In Stock: If we do not have a product available for your order at the closest warehouse, HTW reserves the right to ship your order from an alternative warehouse depending on product availability which may cause changes in delivery times. In the event, that the order cannot be reassigned you will be contacted by a phone and emai regarding your order. You will also get notification that your order is on hold. If we do not hear back from you within 24 hours the item on your order that we are out of stock on or your order will be canceled and refunded.
Cancellation Policy: Heat Transfer Warehouse processes orders in a quick and timely manner. Orders cannot be canceled once they are placed. Please see our return policy for more information on how to return the product.
Add-on and Change Policy: HTW processes orders in a quick, timely manner to ensure that your package ships on time. Add-ons, changes or corrections cannot be made after the order is “Confirmed.” Please review specifics such as widths, colors and quantities in your cart before completion. A customer wanting to add on to an order will be directed to place an additional order. The additional order will be shipped separately according to the option selected.
Flash Sale Policy: Heat Transfer Warehouse will at times hold Flash Sales. These are unannounced, limited time only sales. In order to receive the Flash Sale pricing, you must purchase during the times stated on the email, social media post or website. Any orders placed before or after the Flash Sale times will not receive the sale pricing.
Pre Orders: If for any reason Heat Transfer Warehouse is asked to cancel a pre-order item we will charge a $50 restocking fee if we're able to cancel the order and refund the remaining amount of the item
Code not used: We're unable to refund for a discount or promotional code that wasn't applied prior to placing the order
Checking Orders: In an unlikely event of missing or incorrect product, HTW is not responsible for expedited shipping if notified more than 24 hours after delivery. Please check your order upon arrival and contact HTW immediately of any issues. If you are sheeting or converting our materials, HTW is not responsible for any loss of materials. If you feel the material is short, please measure and contact us before you cut the material.
For complete Terms - Returns - Exchanges - Warranty information, please see the appropriate pages listed at the bottom of this page or contact us.