null
Contact Us

Shipping Policy

  • No pickups allowed.
  • All orders are placed online
  • Heat Transfer Warehouse offers free freight on orders over $165 (that include heat transfer products only), free freight on orders over $200 (that include only clothing products), and free freight on orders over $250 (that include both heat transfer and clothing products) (some restrictions apply based on product selection, item, and weight). All orders ship standard delivery from our warehouses in Fargo, ND, Cincinnati, OH/Erlanger, KY, Las Vegas, NV, or Jacksonville, FL. 
  • Heat Transfer Warehouse does not ship to P.O. boxes. A physical address is required.
  • Alaska, Hawaii, and Puerto Rico; additional shipping costs will apply.
  • Free freight applies only to the 48 contiguous states.
  • Delivery Dates are Monday-Friday, excluding all major holidays. We do not deliver on Saturdays or Sundays. (FedEx Home delivery shipments may deliver on Saturdays & Sundays where applicable) Monitor your shipments at https://www.fedex.com/en-us/delivery-manager.html
  • Full-Color Custom Digital Transfers, Custom Sublimation Transfers, and Custom Rhinestones do not qualify for our free freight offer. 
  • 1-3 Day Ground Shipping Flat Rate ($8.95): Orders in the 48 contiguous states with a total of $15 - $74.99 will be charged $8.95 for a 1-3 business day ground shipping option (not guaranteed as this is a general transit time published by our carriers of FedEx and UPS). HTW has the right to ship your order from an alternative warehouse depending on product availability.
  • 1-3 Day Ground Shipping Flat Rate ($9.95): Orders in the 48 contiguous states with a total of $75.00- $164.99 will be charged $9.95 for a 1-3 business day ground shipping option (not guaranteed as this is a general transit time published by our carriers of FedEx and UPS). HTW has the right to ship your order from an alternative warehouse depending on product availability.
  • 1-3 Day Ground Shipping Flat Rate for orders with both heat transfer products and clothing ($17.90): Orders in the 48 contiguous states with a total of $15 - $74.99  of both heat transfer and clothing products will be charged $17.90 for a 1-3 business day ground shipping option (not guaranteed as this is a general transit time published by our carriers of FedEx and UPS). HTW has the right to ship your order from an alternative warehouse depending on product availability.
  • 2 Day AirOrders will be charged the live shipping rate for your location for a 2 business day air shipping option. When this option is selected, the order will take two business days to arrive no matter how close to a warehouse location you may be. FedEx has delivered our packages on time at 97% or better and will continue to strive for reliability however, due to peak volumes, there are no guarantees. Due to peak volume shipping Fedex no longer offers a money-back guarantee.
  • Standard Overnight: This live rate shipping option, when chosen, will be delivered the next business day by end of the day. If an order is placed on Friday with this option, it will not arrive until the next business day (Monday, unless a federal holiday is observed then it will arrive the following business day). Cut off time for all Standard Overnight is 4:00 PM within your region, 3:00 PM for the Blue Region on the map. Please see the map below for where your region falls. FedEx has delivered our packages on time at 99% or better and will continue to strive for their usual reliability however due to peak volumes, there are no guarantees. Due to peak volume shipping Fedex no longer offers a money-back guarantee
  • Priority Overnight: This live rate shipping option, when chosen, will be delivered next business day before noon. If an order is placed on Friday with this option, it will not arrive until the next business day (Monday, unless a federal holiday is observed then it will arrive the following business day). Cut off time for all Standard Overnight is 4:00 PM within your region, 3:00 PM for the Blue Region on the map. Please see the map below for where your region falls. FedEx has delivered our packages on time at 97% or better and will continue to strive for their usual reliability however due to peak volumes, there are no guarantees. Due to peak volume shipping Fedex no longer offers a money-back guarantee.
  • To keep track of all your shipments we recommend using FedEx Delivery Manager, sign up for free today. https://www.fedex.com/en-us/delivery-manager.html
  • HTW may condense your package to meet size and weight restrictions in order to expedite your order and keep shipping costs low. This may include smaller boxes, using fewer cores, etc., specifically on overnight orders. Please contact HTW with any questions. Cut off time for all Priority Overnight is 4:00 PM within your region. Please see the map below for where your region falls.
  • Checking Orders: In an unlikely event of missing or incorrect product, HTW is not responsible for expedited shipping if notified more than 24 hours after delivery. Please check your order upon arrival and contact HTW immediately of any issues.  If you are sheeting or converting our materials, HTW is not responsible for any loss of materials. If you feel the material is short, please measure and contact us before you cut the material.
  • Overnight Shipping: Additional costs may be requested due to the size, weight, and dimensions of packages. Drop Ship Materials and Equipment will not be shipped overnight. Due to limitations on material stocked, Heat Transfer Warehouse reserves the right to cancel your overnight order if communication does not occur. We know your order is important, so please leave accurate reliable contact information. HTW is not responsible for shipping errors if the correct shipping address is given. Shipments are not delivered on Saturday or Sunday unless you choose the Saturday Overnight Delivery Option.
  • Dropships: In order to offer an expanded selection of specialized items, Heat Transfer Warehouse will ‘drop ship’ these products direct from the manufacturer.  Dropships do incur a fee that covers additional shipping and handling charges from the manufacturer. There are no guaranteed ship dates, as the drop ship items will be fulfilled as the manufacturer is able. Dropships ship ground only and will come separately from your primary order.  All drop-ship items are labeled as such on our website.  
  • Orders with Digital Fashion Prints: All orders with digital fashion prints will be shipped from Fargo, ND 
    • No mask is included with your patterns
    • This is a custom printed item, depending on the volume of the day( peak times) orders can take extra time before shipping.
    • Orders with Rhinestone Transfers: All orders with rhinestone transfers will be shipped from Fargo, ND 
    • This is a custom printed item, during low-normal volume orders can take 1-3 days before shipping.
    • This is a custom printed item, during high volume (peak times, sales, or high production times) orders can take 4-5 days before shipping.
  • Goods Damaged in Transit: In the rare instance that goods are damaged or the order is incomplete, do not accept the goods from the shipper as having been received in good order. All shipments are deemed to have been received in good order unless we are notified in writing within a period of 3 days following the delivery of the goods.
  • Packages Lost By Carrier: In the rare instance that goods are lost in transit, please notify Heat Transfer Warehouse within 48 hours of the tracking being marked as delivered and/or determining it has been lost or stolen. HTW will reach out to the carrier service for a trace on the package. After the trace is completed, which may take up to three (3) business days, Heat Transfer Warehouse will either replace the material or give in-store credit if deemed lost/stolen. Replacement of materials is not guaranteed and is at the sole discretion of Heat Transfer Warehouse. If materials will be replaced, Heat Transfer Warehouse may request a more secure address or have your items shipped to a FedEx Hold Location. Please always monitor your shipments’ delivery date and request a hold at the location if you have had stolen packages https://www.fedex.com/en-us/delivery-manager.html
  • Delayed Orders: If a delivery attempt is made any time within the delivery window and it is not delivered because the customer is not available or the business is closed, HTW is not responsible for delays in the shipping commitment.
  • Shipping your order: All orders are shipped F.O.B. from Fargo, ND, Cincinnati OH/Erlanger, KY, Las Vegas, NV, or Jacksonville, FL. HTW ships all orders via FedEx standard ground or 2-day air.  
  • International Orders: All orders will show live shipping rates to your location. These rates do not include any additional taxes, duties, or fees that may be assessed for international shipping.
  • Shipping and Freight for Canadian Orders: (no specials or discounted products can be shipped to Canada) Click here for information on our Canadian Shipping.
  • Shipping and Freight for International Orders: Click here for information on our International Shipping.
  • Product Is Not In Stock:  If we do not have a product available for your order at the closest warehouse, HTW reserves the right to ship your order from an alternative warehouse depending on product availability which may cause changes in delivery times. In the event that the order cannot be reassigned, you will be contacted by phone and email regarding your order. You will also get a notification that your order is on hold. If we do not hear back from you within 24 hours the item on your order that we are out of stock on or your order will be canceled and refunded.
  • Add-on and Change Policy:  HTW processes orders in a quick, timely manner to ensure that your package ships on time. Add-ons, changes, or corrections cannot be made after the order is “Confirmed.” Please review specifics such as widths, colors, and quantities in your cart before completion. A customer wanting to add on to an order will be directed to place an additional order. The additional order will be shipped separately according to the option selected. 
  • Cancellation Policy: Heat Transfer Warehouse processes orders in a quick and timely manner. Orders cannot be canceled once they are placed. Please see our return policy for more information on how to return the product.
  • For shipping cut off times by region, please reference the maps below. Delivery Dates are Monday-Friday, excluding all major holidays. We do not deliver on Saturdays or Sundays.  (Cut off time = Time that your order must be placed online and received by HTW.)

 Green Region: 4:30 PM Eastern Time Zone
 Purple Region: 4:30 PM Eastern Time Zone
 Yellow Region: 4:30 PM Central Time Zone
 Blue Region: 2:30 PM Pacific Time Zone (based on your choice of shipping.)
 * Applies to stock items only
 * Shipping cut off times do not apply to dropships or custom orders
 * HTW reserves the right during peak days or times on orders that have 10 plus lines items or required extra converting or handling to take extra time/day to process orders.
*During peak volume times this is subject to change without notice.

Heat Transfer Warehouse recommends using to FedEx delivery manager https://www.fedex.com/en-us/delivery-manager.html. This will allow you the customer to monitor all shipments and help you guard against package theft and misplaced packages.

Heat Transfer Warehouse is not responsible for package theft 

For best pricing, ordering accuracy and to meet shipping deadlines, please order online.

shippingzones.jpg