Heat Transfer Vinyl

Returns Policy

  • All claims must be addressed within 15 days of receipt of product.
  • All returns require prior authorization from our Customer Service Department, where you will receive a Return Authorization Number. Returns must clearly display this number. 
    • Packages not displaying this Return Authorization OR Un-Authorized returns.
      • HTW will deduct appropriate shipping and handling charges.
      • HTW will deduct 20% restocking fee on items that are able to be resold. 
      • Material that is unable to be resold will be discarded and will not be refunded. 
    • All returns must be shipped via FedEx. HTW will arrange a return label to be e-mailed to the customers.
  • If a Return Authorization Number is sent and HTW does not receive the product within 30 days, the return will be canceled and no refund will be made.
  • If material is damaged when received back to HTW because of customers error, we will not be able to refund the material. Please make sure the material is packaged correctly and safely to ensure no damage will be done.

No returns will be available on the following:

  • No returns on products that are requested to be cut down when ordered.These are considered a custom-ordered products.
  • No returns can be made on any type of Sample Kit (Siser Kit, Specialty Products Kit, Cameo Accessory Kit, Digital Print Sample Pack, etc).
  • No returns can be made on packs of Transfer Paper that have been opened. We do always suggest purchasing a sample pack if you are unsure if the paper will meet your expectations or work in your printer.
  • No returns can be made on Vinyl Letter Remover.
  • No returns can be made on Inks.
  • No returns can be made on Cyber Specials, Specials or discontinued items.
  • No returns can be made on Digital Patterns.
  • No returns can be made on custom-ordered products (i.e. rhinestones, digital, custom transfers and all dropship products).
  • No returns will be accepted on material or defective material past 60 days. HTW cannot ensure how the product was stored or if it is past the storage life of the material on orders past 60 days. If you feel your product is defective, please call us immediately to have HTW assist you.
  • Equipment:
    • No Returns on the following Equipment:
      • Vinyl cutters or Printers
      • Heat presses or Heat press accessories
      • Alignment systems
    • All maintenance, warranty or replacement parts are handled by the manufacturer (HTW will assisst in communication if need be)
  • Drop Ships:
    • No dropships we be available for return. HTW sees these as a special order
    • Drop ships are items that are shipped directly from an HTW supplier, any concerns you may reach out to that supplier directly.


Returns Shipping Cost

When you return an item using the Return Authorization Number provided, and the reason for the return is not a result of a Heat Transfer Warehouse error, the cost of return shipping will be deducted from your refund (starting at $12.95).

If a package is to be delivered to your location and you refuse the order, once HTW receives the package back you will receive a refund, minus the cost of shipping (starting at $12.95).


Defective Material

If material is not working properly a refund request can be made. A Return Authorization Number will be sent out to you and once HTW receives the material we will test the product. If our testing shows that the material is defective, a refund will be issued. If our testing shows that the material works properly, we will issue a refund, minus a 15-25% restocking charge.

A credit/refund or replacement roll will not be issued by HTW until we have received the product back in house and we have tested the material. If a new roll is needed within that timeframe, please place a new order for the product.

*Please note that by signing for your shipment without documenting any damages, the signee is acknowledging that the product was delivered free of damage. HTW is not responsible for the damaged product and a shipping-related damage claim can no longer be filed and the item(s) cannot be returned.

If I Am Receiving a Refund, When Will It Be Processed?

Once HTW receives the return material, we will look at the material that was returned.

If material was just the wrong product ordered, a refund will be processed within 3 business days of HTW receiving the material.

If the material was defective, HTW will test the product. If a refund is found to be needed it will be done within 5 business days of receiving the product.

If HTW sent out the wrong product, a refund will be processed within 3 business days of HTW receiving the material.

Refunds could take up to 5 business days to show up on your account.


Return Authorization Form*

If you need to contact our office regarding a product return, have a defective product or need to exchange your item, please complete the form below and we will contact you regarding your Return Authorization Number and further instructions.

*Filling out this form starts the return/refund/exchange process, but does not guarantee a return/refund/exchange. A representative from Heat Transfer Warehouse will review your request and contact you during regular business hours.

* Required Information

Item for Return/Refund/Exchange