Returns Policy
To begin a return, please contact customer service below.
Contact Customer Service HereApproved Returns
Due to the nature of our business and the materials shipped, we can only issue store credit for approved returns.
Once your return is received and inspected, we will notify you of the approval or rejection of your store credit. If approved, the store credit will be processed, and will be automatically applied to your online account.
Fees, Shipping & Handling
- We apply a restocking fee of at least 15% to all returns.
- Heat Transfer Warehouse will deduct the applicable shipping and handling charges from your return.
- All approved returns will be shipped via UPS using a return authorization label.
- All return requests must be made within 30 days of receiving your order.
- Please allow 3-6 business days for Heat Transfer Warehouse to process your return once it is received.
Approved Transfer Paper Returns
Inkjet, laser and sublimation paper: will receive store credit based on the cost of the pack, minus the value of the sheets used.
Non-Returnable Items (Final Sale)
All products listed are considered final sale and are not eligible for return or exchange:
Custom Order Returns
Custom transfers, special order transfers and other custom products cannot be returned or exchanged.
It is the customer's responsibility to thoroughly review the uploaded artwork and any proof provided, if purchased. If the artwork is approved and the customer later discovers errors, Heat Transfer Warehouse is not liable for replacing or refunding the transfers. The customer will be responsible for the cost of any order replacements.
Reach out to our Customer Service team within 5 business days of receiving the order. We reserve the right to cancel any order after 5 days of no contact.
Instructions are included with every order. We cannot accept responsibility for improper application. Liability is limited to the value of HTW products only.
Defective Products
Must be addressed within 30 business days.
Discussion with a representative is required for a replacement.
Store credit only if replacement is declined; no refunds.
We are responsible only for materials supplied.
Equipment Returns
No Returns on Equipment (Heat Presses and Cutters), Printers or equipment accessories.
All maintenance, warranty or replacement parts are handled by the manufacturer (HTW will assist in communication with the manufacturer as needed).
Return Process
Submit Request for an RMA from Support
Print RMA Label & place on box
Ship via UPS as stated on label
Receive Store Credit email (3-6 days)
HTW Perks: Credits are issued minus any used discount codes. Earned points will be deducted upon return.
Shipping: We are not responsible for UPS failures or negligence regarding delivery times or damage.
Local: In-person curbside returns are not currently accepted; all items must be shipped back.