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Custom Transfers Refund Policy

 

  • It is the customer’s responsibility to review the artwork proof thoroughly. If for any reason the artwork is approved and later the customer realizes there were errors with the artwork, Heat Transfer Warehouse is not responsible for replacing or refunding the transfers. The customer is responsible to pay for any order replacements.

  • Artwork cancellations occur automatically when there are 10 business days without any activity. The artwork cancellation fee is $30 any remaining balance will be issued as a store credit only. Customers can reactivate the artwork and apply the cancellation fee to the order within a grace period of 10 business days after the cancellation occurs. If the job is not reactivated within the 10-day grace period, the customer cannot apply any of the fees upon reactivating the order in the future.

  • All orders are custom printed to customer specifications. Heat Transfer Warehouse is not responsible for trademarks, copyrights, and/or license infringements on jobs printed for customers. Customers warrant authorization by trademark, copyright, and/or license owner prior to submitting an order to Heat Transfer Warehouse, some exclusions may apply.

  • Instructions are included with every order. We cannot accept responsibility for any product failure based on improper application. In any case, our liability is limited to the value of Heat Transfer Warehouse products only. An extra transfer is provided with every order. Please cut this transfer into quarters and test to your quality standards before production.

  • Successful application of any heat transfer product is based solely on the accurate control of time, temperature, and pressure. We strongly recommend using proper equipment to ensure that our products perform to your satisfaction.

  • Custom transfers, special order transfers and other custom products cannot be returned.

  • Heat Transfer Warehouse does not guarantee and is not responsible when FedEx/UPS fails to deliver orders as promised.

  • Heat Transfer Warehouse does not guarantee and is not responsible for damaged orders as a result of the negligence of FedEx/UPS.