Shipping Policy

  • No pickups allowed. Online orders only.
  • Heat Transfer Warehouse offers free freight on orders over $150 (some restrictions apply based on product selection, item and weight). All orders ship standard delivery from our warehouses in Fargo, ND, Cincinnati, OH/Erlanger, KY, Las Vegas, NV, or Jacksonville, FL.
  • Orders in the 48 contiguous states under $150.00 will be charged $12.95 for 2-Day and $10.95 for Ground Shipping
  • Heat Transfer Warehouse does not ship to P.O. Boxes. Needs to be a physical address.
  • Alaska, Hawaii and Puerto Rico additional shipping costs will apply.
  • Free freight applies only to the 48 contiguous states.
  • Delivery Dates are Monday-Friday, excluding all major holidays. We do not deliver on Saturdays or Sundays.
  • Full Color Custom Digital Transfers, Custom Sublimation Transfers and Custom Rhinestones do not qualify for our free freight offer. 

HTW may condense your package to meet size and weight restrictions in order to expedite your order and keep shipping costs low. This may include smaller boxes, using less cores, etc., specifically on overnight orders. Please contact HTW with any questions.

  • Checking Orders: In an unlikely event of missing or incorrect product, HTW is not responsible for expedited shipping if notified more than 24 hours after delivery. Please check your order upon arrival and contact HTW immediately of any issues.  If you are sheeting or converting our materials, HTW is not responsible for any loss of materials. If you feel the material is short, please measure and contact us before you cut material.

  • Splice in Roll: Due to the manufacturing process, rolls of material that are 5 yards or greater may have a Splice in the roll done directly by the manufacturer. If there is a splice in your roll, HTW adds a foot of material to the end of the roll to make up for the lost material

  • Overnight Shipping: Additional costs may be requested due to size, weight and dimensions of packages. (*Equipment cannot be sent overnight) Due to limitations on material stocked, Heat Transfer Warehouse reserves the right to cancel your overnight order if communication does not occur. We know your order is important, so please leave accurate reliable contact information. HTW is not responsible for shipping errors if the correct shipping address is given. Shipments are not delivered on Saturday or Sunday unless you choose the Saturday Overnight Delivery Option.
  • HTW Next-Day Air Saver Shipping: Only available if Next Day Saver is provided to your specific zip code area via FedEx at a costs of $18.95.  A minimum order of $225 and maximum order of $1,000 is allowed, excluding certain products. NDA Saver will not be available if you have a location specific item in your cart. Heat Transfer Warehouse reserves the right to cancel your Next Day Saver order if communication does not occur. HTW will condense your order to meet certain size requirements (one less core, product wrapped around other material, etc.). Shipments are not delivered on Saturday or Sunday.

  • Dropships: In order to offer an expanded selection of specialized items, Heat Transfer Warehouse will ‘dropship’ these products direct from the manufacturer.  Dropships do incur a fee that covers additional shipping and handling charges from the manufacturer.  Dropships ship ground only and will come separately from your primary order.  All dropship items are labeled as such on our website.  

  • 1-2 day Service: HTW has the right to ship your order from an alternative warehouse depending on product availability.

  • Orders with Digital Fashion Prints: All orders with digital fashion prints will be shipped from Fargo, ND (2-day service).

    • No mask is included with your patterns

    • This is a custom printed item, depending on time of day and pace of day, your shipment might be delayed.

  • Orders with Rhinestone Transfers: All orders with rhinestone transfers will be shipped from Fargo, ND (2-day service). 

    • This is a custom made item, depending on time of day and pace of day, your shipment might be delayed.

  • Converting of Inventory: Due to normal conversion elements, material may slightly be off by 1/8"-1/4" on all sizes of material.

  • Cut Roll Lengths:

    • Single yard orders in any quantity will be individual units. Example: If 3 yards of material is ordered, 3 individual single yards will be shipped.

    • If ordering a non-standard roll length, example 7 yards, we recommend ordering a 5 yard roll and 2 single yards for best value. If 7 single yards are ordered, your material will be shipped in 7 individual 1-yard rolls priced at the single yard price.

  • Slitting of Rolls: HTW offers a single courtesy slit of rolls that are 5 yards or larger only. This request must be made at the comment section of the checkout process. Ex: buying 20" material and requesting it cut to have a 12" and 8" pieces. 

  • Goods Damaged in Transit: In the rare instance that goods are damaged or the order is incomplete, do not accept the goods from the shipper as having been received in good order. All shipments are deemed to have been received in good order unless we are notified in writing within a period of seven days following delivery of the goods.
  • Shipping your order: All orders are shipped F.O.B. from Fargo, ND, Cincinnati OH/Erlanger, KY or Las Vegas, NV. HTW ships all orders via FedEx standard ground or 2-day air.  

  • Saturday Overnight Shipping: Your order must be placed online only by 3pm central time. We will need to verify your address to confirm that you are able to receive Saturday Overnight. If address cannot be verified and the customer fails to communicate with HTW in a timely manner, this could result in order cancelation.
  • International Orders: For a freight estimate, please email international@heattransferwarehouse.com.

  • Shipping and Freight for Canadian Orders: (no specials or discounted products can be shipped to Canada)
    Click here for information on our Canadian Shipping.

    Shipping and Freight for International Orders:
    Click here for information on our International Shipping.

  • Product Is Not In Stock: If we do not have a product available in your order at the closest warehouse you will be contacted by a phone call and e-mail regarding your order. You will also get notification that your order is on hold. If we do not hear back from you within 24 hours the item on your order that we are out of stock on or your order will be canceled and refunded. 
  • Add-on and Change Policy:   HTW processes orders in a quick, timely manner to ensure that your package ships on time. Add-ons, changes or corrections cannot be made after the order is “Confirmed.” Please review specifics such as widths, colors and quantities in your cart before completion. A customer wanting to add on to an order will be directed to place an additional order, The additional order will be treated as its own. shipped separately, shipped according to option selected. 

  • Cancelation Policy: HTW processes orders in a quick, timely manner to ensure that your package ships on time. Orders cannot be canceled once they are in a Processing Status.
  • For shipping cut off times by region, please reference the maps below. (Cut off time = Time that your order must be placed online and received by HTW.)

              Green Region: 4:45 PM Eastern Time Zone

              Purple Region: 4:45 PM Eastern Time Zone

              Yellow Region: 4:45 PM Central Time Zone

              Blue Region: 4:30 PM Pacific TIme Zone (based on your choice of shipping.)

              * Applies to stock items only

              * Shipping cut off times do not apply to dropships or custom orders

              * HTW reserves the right to delay an order if it has 10+ line items or requires above average converting.

  • Canceled Orders: HTW processes orders in a quick, timely manner to ensure that your package ships on time. Cancelation of orders will not be allowed once an order is in a Processing, Shipped or Converted/Completed status.
     If an order is canceled after it has been submitted, there will be a $2.95 convenience fee collected from the order.

For best pricing, ordering accuracy and to meet shipping deadlines, please order online.

 

 

 

 

For complete Terms - Returns - Warranty information, please see the appropriate pages listed at the bottom of the page or contact us.