Can I order over the phone?
No, all orders are placed online to allow for order accuracy and timeliness. Plus, you will be able to view your order history.

Can I cancel my order?
Heat Transfer Warehouse processes orders in a quick and timely manner. Orders cannot be canceled once they are placed. Please see our return policy for more information on how to return the product.

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Is there a time period in which items can be returned?
All returned items are expected to be back in our warehouse within 15 business days of receiving the order. Returns received at our warehouse after 15 business days or without an RMA will be denied. If the return is denied, you will be asked to pay return shipping for it to be returned to you. If the denied return is not claimed within 30 days, it will be considered abandoned.

Will I get a refund for returned products?
All returned items are for store credit minus shipping, and any product used with a 15% restocking fee.

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Can I ship my order internationally?
Yes. We can ship most products internationally. We are unable to ship all equipment, any drop-ship products, and all clothing internationally at this time. International orders do not qualify for free shipping. For more information, see our International Shipping Policy

How do I track my order?
When an order is shipped, you will receive an email notification with a tracking number. You can also sign up for text message updates at checkout (text messaging and data rates may apply). If you are signed in when you check out, you can view your orders and order information in your account order history.

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