Custom Transfers Refund Policy
Important information regarding artwork approval, deadlines, and application.
5-Day Approval
Orders must be approved within 5 business days of receiving your proof, or the order will be cancelled and refunded in full.
Issue Reporting
Any issues with your order must be reported to our team within 5 business days of receiving your package.
Artwork Correction
If issues arise, new artwork must be sent to Art@heattransferwarehouse.com within 5 business days.
Artwork & Proofing Responsibility
It is the customer’s responsibility to review the artwork proof thoroughly. If for any reason the artwork is approved and later the customer realizes there were errors with the artwork, Heat Transfer Warehouse is not responsible for replacing or refunding the transfers. The customer is responsible to pay for any order replacements.
If your order has artwork issues, you have two options to move forward:
- Send new artwork to Art@heattransferwarehouse.com within the next 5 business days. If you are unable to send corrected artwork within those 5 business days, we will cancel and issue store credit for this order for you to replace at another time.
- Cancel and refund the order in full now.
Application & Testing
Instructions are included with every order. We cannot accept responsibility for product failure based on improper application. Liability is limited to the value of Heat Transfer Warehouse products only.
Pro Tip: An extra transfer is provided with every order. Please cut this transfer into quarters and test to your quality standards before production.
Legal & Copyright
Heat Transfer Warehouse is not responsible for trademarks, copyrights, and/or license infringements on jobs printed for customers. Customers warrant authorization by the owner prior to submitting an order.
Successful application is based solely on the accurate control of Time, Temperature, and Pressure.
Non-Returnable Items
Custom transfers, special order transfers, and other custom products cannot be returned.
Heat Transfer Warehouse does not guarantee and is not responsible for delivery failures or damage caused by the negligence of FedEx/UPS.