Ordering

HTW uses an online ordering system only. No store fronts or appointments. HTW processes orders in a quick, timely manner to ensure that your package ships on time.
Ordering online gets you:

  • Details of your order
  • Tracking
  • Order history
  • Live updates on your order

Minimum Order: $15.00

Splice in Roll: Due to the manufacturing process, rolls of material that are 5 yards or greater may have a Splice in the roll done directly by the manufacturer. If there is a splice in your roll, HTW adds a foot of material to the end of the roll to make up for the lost material

Slitting of Rolls: HTW offers a single courtesy slit of rolls that are 5 yards or larger only. This request must be made at the comment section of the checkout process. Ex: buying 20" material and requesting it cut to have a 12" and 8" pieces.

Converting of Inventory: Due to normal conversion elements, material may slightly be off by 1/8"-1/4" on all sizes of material.

Cut Roll Lengths:

  • Single yard orders in any quantity will be individual units. Example: If 3 yards of material is ordered, 3 individual single yards will be shipped.

  • If ordering a non-standard roll length, example 7 yards, we recommend ordering a 5 yard roll and 2 single yards for best value. If 7 single yards are ordered, your material will be shipped in 7 individual 1-yard rolls priced at the single yard price.

Dropships: In order to offer an expanded selection of specialized items, Heat Transfer Warehouse will ‘dropship’ these products direct from the manufacturer.  Dropships do incur a fee that covers additional shipping and handling charges from the manufacturer. There are no guaranteed ship dates, as the drop ship items will be fulfilled as the manufacturer is able. Dropships ship ground only and will come separately from your primary order.  All dropship items are labeled as such on our website.

Orders with Digital Fashion Prints: All orders with digital fashion prints will be shipped from Fargo, ND (2-day service).

  • No mask is included with your patterns

  • This is a custom printed item, depending on time of day and pace of day, your shipment might be delayed.

Orders with Rhinestone Transfers: All orders with rhinestone transfers will be shipped from Fargo, ND (2-day service).

  • This is a custom made item, depending on time of day and pace of day, your shipment might be delayed.

Product Is Not In Stock: If we do not have a product available in your order at the closest warehouse you will be contacted by a phone call and e-mail regarding your order. You will also get notification that your order is on hold. If we do not hear back from you within 24 hours the item on your order that we are out of stock on or your order will be canceled and refunded.

Cancelation Policy: HTW processes orders in a quick, timely manner to ensure that your package ships on time. Orders cannot be canceled once they are in a Processing Status.

Canceled Orders: HTW processes orders in a quick, timely manner to ensure that your package ships on time. Cancelation of orders will not be allowed once an order is in a Processing, Shipped or Converted/Completed status.

  • If an order is canceled after it has been submitted, there will be a $2.95 convenience fee collected from the order.

Add-on and Change Policy:   HTW processes orders in a quick, timely manner to ensure that your package ships on time. Add-ons, changes or corrections cannot be made after the order is “Confirmed.” Please review specifics such as widths, colors and quantities in your cart before completion. A customer wanting to add on to an order will be directed to place an additional order. The additional order will be shipped separately according to the option selected.

Flash Sale Policy: Heat Transfer Warehouse will at times hold Flash Sales. These are unannounced, limited time only sales. In order to receive the Flash Sale pricing you must purchase during the times stated on the email, social media post or website. Any orders placed before or after the Flash Sale times will not receive the sale pricing.

 

For complete Terms - Returns - Exchanges - Warranty information, please see the appropriate pages listed at the bottom of this page or contact us.